Delivery
When will I receive my order?
It usually takes 3 to 7 days to process an order, after which it is shipped. Delivery time
shipping costs depend on where you live, but can be estimated as follows:
- United States: 3 – 4 working days
- Europe: 6 – 8 working days
- Australia: 2 – 14 working days
- Japan: 4 – 8 working days
- International: 10 – 20 working days
[Covid-19] When will I receive my order?
Our delivery times for our products may be longer than usual and may continue to increase until the things
return to normal. We are seeing delays in our supply chain, including distributors and transporters, as the entire sector faces challenges.
Where will my order be shipped from?
We work with an on-demand order processing company with facilities all over the world!
Will customs fees be added?
Additional customs duties and taxes may be charged for international orders. These fees are not under our control and are charged by your local customs office. Customs policies vary considerably from country to country. Please check directly with your local customs office to see if they apply duties and taxes to your purchases.
My order should have arrived, but I still haven’t received it. What should I do?
Before contacting us, please help us by following these steps:
Check your shipping confirmation email for any errors in
the delivery address
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package for them.
- Before contacting us, please help us by following these steps:
- Check your shipping confirmation email for any errors in
- the delivery address
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package for them.
If the shipping address is correct and the package has not been deposited at the post office or at your neighbor’s, contact us at contact[@]roda-capoeira.com indicating your order number.
If you have found an error in your shipping address, we can send you a replacement order, but shipping will be at your expense.
Orders
How are your products made?
We work with a distributor of print-on-demand products. They are present all over the world, so depending on where you are, your orders are printed and shipped from the site that can do it most efficiently!
How can I track my order?
You will receive a tracking link by e-mail when your order is shipped. If you have any questions contact[@]roda-capoeira.com.
I received the wrong/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged.
To help us solve this problem quickly, please email us at contact[@]roda-capoeira.com within a few weeks with photos of the damaged product, your order number and any other details you may have regarding your order.
Returns
What is your return policy?
We do not offer returns or exchanges, but if there is a problem with your order, please let us know by contacting us at contact[@]roda-capoeira.com!
Do you offer refunds?
Refunds are only available to customers who receive incorrect or damaged items. If you are concerned, please contact us at contact[@]roda-capoeira.com by sending us photos of the damaged items and we will make the necessary arrangements to reimburse you.
Can I exchange an item for a different size/color?
For the moment, we do not offer exchanges. If you’re not sure which size fits you best, check out our size guides: we have one for each item listed on our store, in the product description section. Although this is rare, it is possible that an item you have ordered is mislabeled. If this is the case, please let us know at contact[@]roda-capoeira.com within a week of receiving your order. Provide us with your order number and photos of the mislabeled item, and we will send you a new one, or we will refund you!
Return Policy
All claims for misprinted/damaged/defective items must be submitted within 4 weeks of receipt of product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the scheduled delivery date. Claims deemed to be an error on our part are covered at our expense.
Wrong address – If you provide an address that is deemed insufficient by the courier service, the shipment will be returned to our facility. You will be responsible for the return shipping charges once we have confirmed an updated address (if applicable).
Unclaimed – Shipments that are unclaimed are returned to our facility and you will have to pay the return shipping charges to yourself.
For hygienic reasons, masks cannot be returned.
Any unsealed product cannot be returned.